All current participants have already received or will receive a message and other important details regarding their program via email.
Greenheart Travel’s #1 priority is our travelers’ safety, both before and during each traveler’s program. With the recent news surrounding the coronavirus outbreak, we wanted to take a moment to update you on our programming for 2020, including program cancellations and info on future programs. The current global outbreak situation is unprecedented and unpredictable. There are changes and new restrictions being announced around the world every day, and we anticipate additional border closings and mandatory quarantines in the coming days and weeks.
We are carefully monitoring the US Government advisements, the news, as well as information from our participants and partners. As of writing time of this post:
Statement and guidance provided on March 19th, 2020: We have reason to believe that the situation will only get worse in the coming weeks, and we want to ensure that we are being proactive to ensure the safety and the safe return home of our participants abroad. We have, therefore, made the difficult decision to cancel all current programs and require all participants abroad to come home immediately. The US Department of State has also issued a Level 4 Do Not Travel Warning across the world that declares that ALL Americans are to return home immediately.
Please refer to the email sent to you for more guidance on returning home. We are here to support you as best we can, but many times the best and most up to date information comes directly from the US Department of State, so please refer to the resources at the bottom of this post for information about how to stay informed.
While we, our partners, and our host families hoped to do everything we could to avoid disruptions of programs abroad, we must respond to the reality of the situation at hand.
We have also suspended all programs with start dates from Monday, March 16th through Sunday, May 31st. Anyone signed up to start a Greenheart Travel program will need to be deferred to a start date of June 1, 2020, or later. Please refer to our website for current start dates open later this year on your program.
If you have questions or concerns regarding your program and these changes please respond to the email you received today from your program manager with this same information, or contact us at firstname.lastname@example.org.
If you are signed up for a summer 2020 program, we will keep you updated via email about program cancellations, deferrals to later start dates, etc. as we have them. Things are happening differently in each country, so specific program information will be provided to all travelers signed up to leave with us this summer. We are short-staffed and therefore we are not taking any new applicants for Summer 2020 programs so we can focus on those signed up already.
If you have questions or concerns regarding your program and these changes please respond to any email you received from your program manager or contact us at email@example.com.
We are currently still taking new applicants for programs after September 1, 2020. Of course, this all depends on the situation as it unfolds. We are learning information about this virus and the situation just as you are, and things are changing rapidly and daily. At this point, it is difficult to predict how long travel advisories and other travel barriers will be in place. Greenheart Travel will continue to monitor the situation and make changes as necessary. Greenheart Travel is keeping a close eye on the situation and will suspend or defer program intakes if it is determined that it is not safe or possible to travel at that time. We will make a decision about whether a program will run 6 weeks before each program start date.
Please read our full COVID-19 cancellation and deferral policies here for all future programs, before signing up.
If you have questions or concerns regarding your program after September 1, 2020, please email your program manager, or contact us at firstname.lastname@example.org.
We want to take a minute to express our solidarity with the world community and thank you for your understanding in this difficult time. We are learning details and attempting to get information to you as quickly as possible, which is very difficult in such a rapidly fluid situation. As a small non-profit business, we also appreciate your understanding as we navigate our situation as well. Our participants have always been, and will remain, our number 1 priority. If we can help support you please let us know.